Frequently Asked Questions

 

Where does Treadix ship?

Treadix currently ships to customers within the United States only.

How long does order processing take?

Orders are generally processed within 1–3 business days.

Our order processing cutoff time is 5:00 PM New York time. Orders received after the cutoff may be processed according to the next applicable business day.

How long does delivery take?

The estimated delivery time is 5–11 business days after order processing.

Delivery times are estimates and may vary depending on the delivery carrier and other circumstances affecting transportation.

Is shipping free?

Yes. Standard shipping is free on all orders shipped within our available United States service area.

Which carriers does Treadix use?

Depending on the order and destination, we may ship using:

• USPS
• UPS
• FedEx
• DHL
• Other appropriate delivery carriers

What payment methods do you accept?

Treadix accepts:

• Shop Pay
• Visa
• Mastercard
• American Express
• Diners Club
• Discover
• Apple Pay
• Google Pay
• PayPal Wallet

All transactions are processed in U.S. dollars (USD).

Can I return my order?

Eligible products may be returned within 30 business days, subject to the requirements of our return policy.

Customers are responsible for return shipping costs.

Which products cannot be returned?

Products may not be eligible for return if they have been used, worn, washed, damaged after delivery, or otherwise fail the applicable return requirements.

Returns may also be unavailable for items with removed tags or labels, missing original packaging or components, customized or personalized products, clearance or final-sale items marked non-returnable, gift cards, digital products, products damaged through misuse or unauthorized repairs, and items returned after the eligible return period.

Is an unboxing video required?

For certain product issues, an uncut unboxing video clearly showing the product and the issue is required. If the required video is not provided, the applicable return or refund may not qualify.

Who pays for return shipping?

The customer pays the return shipping cost.

How long does a refund take?

After an eligible return has been received and processed, refunds are generally processed within 5–10 business days.

Approved refunds are issued to the original payment method.

Where should I send an approved return?

Approved returns should be sent to:

Treadix
2470 Tuscany St
Corona, CA 92881
United States

Please obtain the applicable return authorization before sending an item where prior authorization is required.

How can I contact Treadix?

You can contact us for questions about products, orders, shipping, returns, refunds, or other customer service matters.

Email: support@treadix.shop
Phone: +1 510-585-4189

Email support is available 24/7.