Refund policy
At Treadix, we want you to be satisfied with your purchase. This Return and Refund Policy explains when products may be returned and how refunds are processed.
Return Period
You may request a return within 30 business days of receiving your order.
To be eligible for a return, the product must be in its original condition and meet the requirements below.
Return Conditions
Returned products must:
- Be unused, unworn, unwashed, and undamaged after delivery.
- Include all original tags, labels, and stickers.
- Include the original packaging, box, wrapping, and protective materials.
- Include all accessories, manuals, free gifts, and other components supplied with the original purchase.
- Be free from stains, odors, smoke smell, pet hair, or other visible signs of use.
- Include all parts and components supplied at the time of delivery.
- Be returned with prior return authorization where required.
For claims involving a damaged, defective, missing-part, or incorrectly shipped product, customers should provide an uncut unboxing video clearly showing the product and the issue. This helps us verify the condition of the product when it was received.
Items Not Eligible for Return
The following products are not eligible for return:
- Products that have been used, worn, washed, or damaged after delivery.
- Products with original tags, labels, or stickers removed.
- Products returned without their original packaging, box, wrapping, or protective materials.
- Products missing accessories, manuals, free gifts, or other original components.
- Products with stains, odors, smoke smell, pet hair, or visible signs of use.
- Customized, personalized, or made-to-order products.
- Clearance or final-sale products, or products marked "Non-Returnable," unless they are defective, damaged, or incorrectly shipped.
- Gift cards and digital products.
- Products damaged through misuse, accidents, negligence, or unauthorized repairs.
- Products returned after the 30-business-day return period.
- Products with missing parts or components that were included at delivery.
- Products returned without prior return authorization, where applicable.
Return Shipping
Customers are responsible for the cost of return shipping unless the applicable return is for a defective, damaged, or incorrectly shipped product.
Please contact Treadix at support@treadix.shop before sending a return so that we can provide the applicable return instructions and authorization.
Return Address
Approved returns should be sent to:
Treadix
2470 Tuscany St
Corona, CA 92881
United States
Refunds
Once your returned product is received and reviewed, we will process the eligible refund.
Approved refunds are issued to the original payment method. Please allow 5–10 business days for refund processing after the return has been received and approved.
The time required for the refund to appear in your account may also depend on your payment provider or financial institution.
If a returned product does not meet the eligibility requirements described in this policy, the return may not qualify for a refund.
Contact Us
If you have questions about a return or refund, please contact us:
Email: support@treadix.shop
Phone: +1 510-585-4189
Support: 24/7 by email
Treadix
2470 Tuscany St
Corona, CA 92881
United States