Terms of service

These Terms of Service govern your use of the Treadix website and your purchase of products from Treadix. By accessing our website or placing an order, you agree to these terms.

1. About Treadix

Treadix operates an online store offering home appliances to customers in the United States.

Business Name: Treadix
Address: 2470 Tuscany St, Corona, CA 92881, United States
Email: support@treadix.shop
Phone: +1 510-585-4189
Website: https://www.treadix.shop/

Customer support is available by email 24/7.

2. Products and Product Information

We make reasonable efforts to provide accurate product descriptions, images, specifications, and pricing on our website. Product information may vary depending on the specific item.

If you have questions about a product before placing an order, please contact us at support@treadix.shop.

3. Orders

When you place an order, you are responsible for providing accurate and complete billing, shipping, and contact information.

Orders are generally processed within 1–3 business days.

Our order processing cutoff time is 5:00 PM New York time. Orders may be processed according to the next applicable business day when received after the cutoff time.

An order is not considered delivered until it has been delivered to the shipping address provided at checkout.

4. Shipping

Treadix currently ships to customers within the United States only.

Standard shipping is free on all orders.

Orders are generally delivered within 5–11 business days after processing. Delivery times may vary depending on the destination, carrier operations, weather, holidays, or other circumstances outside our control.

Orders may be shipped using USPS, UPS, FedEx, DHL, or another appropriate delivery carrier.

Customers are responsible for providing an accurate delivery address. Please contact us as soon as possible if you discover an error in your shipping information.

5. Pricing and Currency

All prices displayed on our website are in U.S. dollars (USD).

We may update product prices or other information displayed on the website when necessary. The applicable price for an order is the price shown at the time the order is placed.

6. Payment Methods

We accept the following payment methods:

  • Shop Pay
  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover
  • Apple Pay
  • Google Pay
  • PayPal Wallet

Payment must be successfully completed for an order to be processed.

7. Returns and Refunds

Eligible products may be returned within 30 business days, subject to the applicable return requirements.

Customers are responsible for return shipping costs.

Products must meet the applicable return requirements and must be returned with the original packaging, accessories, manuals, components, and other items included with the original purchase.

Treadix may require an uncut unboxing video clearly showing the product and the issue when a customer reports a product problem. If the required uncut unboxing video is not provided, the return or issue may not qualify for the applicable return or refund.

Refunds are processed within 5–10 business days after the applicable return has been received and processed. Approved refunds are issued to the original payment method.

The return address is:

Treadix
2470 Tuscany St
Corona, CA 92881
United States

8. Products Not Eligible for Return

Unless an applicable exception applies, the following are not eligible for return:

  • Products that have been used, worn, washed, or damaged after delivery.
  • Items with original tags, labels, or stickers removed.
  • Products returned without their original packaging, box, wrapping, or protective materials.
  • Items returned without accessories, manuals, free gifts, or other components included with the original purchase.
  • Products with stains, odors, smoke smell, pet hair, or other visible signs of use.
  • Customized, personalized, or made-to-order products.
  • Clearance, final-sale, or items marked as “Non-Returnable,” unless they are defective, damaged, or incorrectly shipped.
  • Gift cards and digital products.
  • Products damaged because of misuse, accidents, negligence, or unauthorized repairs.
  • Items returned after the applicable return period has expired.
  • Products returned with parts or components missing when those parts or components were included at delivery.
  • Items returned without prior return authorization where authorization is required.
  • Products for which the required uncut unboxing video clearly showing the product and the issue has not been provided, where such video is required.

9. Website Use

You agree to use the Treadix website only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of the website.

You must not use the website to engage in fraudulent, abusive, or unauthorized activity.

10. Third-Party Services

Our website may use third-party services that support functions such as payment processing, shipping, analytics, advertising, and website operation.

Your use of third-party services may also be subject to the terms and policies of those third parties.

11. Privacy and Cookies

Our website uses cookies and similar technologies. We also use Google Analytics and the Meta Pixel to help understand website activity and support our marketing and website operations.

Information about how Treadix handles personal information is provided in our Privacy Policy.

12. Changes to These Terms

Treadix may update these Terms of Service when necessary. Updated terms will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after updated terms are posted constitutes your use of the website under the updated terms.

13. Contact Us

If you have questions about these Terms of Service, an order, or our website, please contact:

Treadix
2470 Tuscany St
Corona, CA 92881
United States

Email: support@treadix.shop
Phone: +1 510-585-4189

Email support is available 24/7.